Rising customer expectations, a rapidly changing technology landscape and increasing internal demands are placing extraordinary pressure on customer care leaders. The customers of the future will be informed, connected, and demanding. Companies must adapt or face extinction. "2020 Customer" details what you need to do to survive. Inside, you'll find:
Trying to balance everything can be overwhelming. Regardless of where you are on the spectrum, we’d like to help you shine by making sense of an increasingly complex customer engagement landscape and enabling you take control of your customer strategy.
"Data points to the painful conclusion that consumers really only want to talk to companies as a last resort."